Free SF Express Cold Chain Express* (a temperature-controlled service for ambient products, ensuring proper transport conditions) for total net purchase at HK$500 or above.
*Not applicable for Remote/Restricted area surcharge
For orders below HK$500, Standard delivery fee HK$50 will be charged.
Remote/Restricted area extra surcharge is HK$50.

The order will be delivered within 2 to 3 working days upon order confirmation or selected dispatch date, excluding Saturdays, Sundays, and public holidays

Important Notes:

• The delivery date can be adjusted through the SF Hong Kong app if needed.
• This service is point-to-point delivery; if you cannot receive the products immediately (e.g., left on a lobby), it might melt in hot weather.

In case of disputes, the decision of Venchi Hong Kong Limited shall be final and binding.

We shall use our best efforts to fulfill orders submitted through the Online Ordering service, but Venchi Hong Kong shall not be liable to any person if Venchi Hong Kong shall decline to fulfill an order for whatever reason, or if Venchi Hong Kong is unable to supply some or all of an order because of an unforeseen change to the products or because a product or an ingredient is unavailable.

Venchi Hong Kong will only affect deliveries to addresses in Hong Kong Island, Kowloon and the New Territories and some designated areas as the website may specify from time to time. Additional charges may be levied on deliveries to addresses located (refer to the website for further details). Venchi Hong Kong makes no representation that deliveries to all locations with the Special Administrative Region of Hong Kong are available.

Delivery service is not applicable for below areas:

Islands Districts / Lo Wu / Mai Po
Man Kam To / Ta Kwu Ling / Restricted AreaAdditional surcharge applies for below Remote/Restricted areas.Deep Water Bay / Discovery Bay / HK International Airport
Lau Fau Shan / Lung Kwu Tan / Ma Wan / Repulse Bay
Sai Kung / Sha Tau Kok / Shek O / Stanley / Tai Mei Tuk / Tung Chung

Delivery will be suspended when a black rainstorm or typhoon signal No.8 or higher is hoisted.
All orders shall be deemed completed once the order has been delivered and duly paid for.