Returns and Refunds
RIGHT OF WITHDRAWAL
Instances in which the right to withdraw may be exercised
The right to withdraw shall solely be applicable in the following circumstances:
- When the ordered products have reached their expiration date.
- When the ordered products have sustained damage.
If you wish to make a return, kindly get in touch with our customer service using the outlined procedure below. We will assess the situation and determine whether the conditions warrant initiating the return process on your behalf.
- To commence the return procedure, please send your withdrawal request to email@example.com.
- The designated address for returns is as follows: 18 Floor, 256 Hennessy Road, Wan Chai, Hong Kong.
- Prior to approving the return, Venchi reserves the right to request photographic evidence of the items you intend to return.
- The product you wish to return must reach the Seller within 7 days of receiving the notification that the return procedure has been initiated.
Once the return is received at the designated address provided on the withdrawal form, customer service promptly initiates the refund procedure.
- Prior to approving the refund, Venchi retains the right to verify the compliance of the goods. This entails ensuring that the products have been returned in perfect condition, with their original packaging and all accompanying components, within the specified time frame.
- Typically, the refund is issued using the same payment method utilized for the initial purchase.
- The Seller will reimburse the Customer for all payments made within 14 days of receiving the withdrawal notice from the Customer/Consumer.
For further details regarding the right of withdrawal, returns, and refunds, please reach out to our customer service.