Shipping policy
Free SF Express Cold Chain Express* (a temperature-controlled service for ambient products, ensuring proper transport conditions) for total net purchase at HK$500 or above.
*Not applicable for Remote/Restricted area surcharge
For orders below HK$500, Standard delivery fee HK$50 will be charged.
Remote/Restricted area extra surcharge is HK$50.
The order will be delivered within 2 to 3 working days upon order confirmation or selected dispatch date, excluding Saturdays, Sundays, and public holidays
Important Notes:
- The delivery date can be adjusted through the SF Hong Kong app if needed.
- This service is point-to-point delivery; if you cannot receive the products immediately (e.g., left on a lobby), it might melt in hot weather.
In case of disputes, the decision of Venchi Hong Kong Limited shall be final and binding.
Delivery service is not applicable for below areas:
Islands Districts / Lo Wu / Mai Po
Man Kam To / Ta Kwu Ling / Restricted AreaAdditional surcharge applies for below Remote/Restricted areas.Deep Water Bay / Discovery Bay / HK International Airport
Lau Fau Shan / Lung Kwu Tan / Ma Wan / Repulse Bay
Sai Kung / Sha Tau Kok / Shek O / Stanley / Tai Mei Tuk / Tung Chung
Delivery will be suspended when a black rainstorm or typhoon signal No.8 or higher is hoisted.
All orders shall be deemed completed once the order has been delivered and duly paid for.