Expired Products: If you receive a product that is past its expiration date, please contact us within 7 days of receipt, and we will arrange for a replacement or refund.
Quality Issues:If you encounter any quality issues with your purchase, please reach out to our customer service team within 7 days of receipt. We will evaluate your concern and, if valid, provide you with a replacement or refund.

For any return inquiries related to expired products or quality issues, please contact our customer service team at customercare@venchi.com or whatsapp us at +852 2337 1380. Make sure to include your order number and a description of the issue.

All returns must be reported within 7 days of receiving your order.
We do not accept returns for any other reasons, including but not limited to dissatisfaction with the product or incorrect ordering.
Thank you for choosing Venchi.com.hk. We appreciate your understanding and support!